Return Policy
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1. General Conditions
At Custom City Projects, we strive to provide high-quality products and satisfaction to our customers.
2. Return Period
•Customers have 7 days from the date of receipt of the product to request a return.
•After this period, we do not accept returns.
3. Eligible Products for Return
We only accept returns in the following cases:
•The product received is incorrect
4. Return Process
To initiate a return, please follow these steps:
1.Send an email to customcityprojects@gmail.com with the following information:
•Order number.
•Photos of the incorrect product.
2.Once we approve your return request, we will send you a prepaid return shipping label.
3.Pack the item securely in its original packaging, if possible.
4.Attach the return label and drop it off at your nearest shipping office.
6. Refunds
•Once we receive the returned product, we will inspect it and notify you of the status of your refund.
•If the return is approved, we will issue the refund to your original payment method within 7-10 business days.
7. Return Shipping Costs
•If the return is due to an error on our part (incorrect product), we will cover the return shipping costs.
•If the return is for other reasons, the customer is responsible for the return shipping costs.
8. Contact InformationIf you have any questions about our return policy, please contact us through:
•Email: customcityprojects@gmail.com
•Phone: +1 (909) 694-8291